Your Questions
- Who can get help?
- What help is available?
- How can I find out more?
- What happens next?
- How could Direct Payments help me?
- What is a care plan?
- Will it cost me anything?
- What if I don't want a service from you?
- How can I make a comment or complaint?
- Will the information you keep about me be confidential?
We keep records about our work with people who use our services. This information is kept to enable us to arrange services for people and to carry out our legal duties. The Data Protection Act 1998 gives you the right to see information we keep about yourself whether this is kept on computer or in writing. Please ask if you would like to know more.
We recognise that those who ask us for help may be very anxious that details about their needs are kept confidential. We respect your wishes for confidentiality at all times. If we feel it is in your interest to have other services outside Cumbria County Council's Adult Social Care, we will discuss this with you. It is your decision whether we talk to other agencies and how much information we give to them.