How to make a compliment, comment or complaint

Cumbria Care follows the Compliments, Comments and Complaints Procedure used by Cumbria County Council's Adult Social Care.

If you would like to compliment a member of staff about their work or make a comment or suggestion about a service, please let the Manager of the service know.  If you are not sure who the Manager is, please ask any member of staff.  You can also send compliments to the Complaints Team in Adult Social Care - their contact details are given below.

Whilst our aim is to provide high quality services, there will be occasions when things are not done as well as they might be.  If you would like to raise a concern about our work, please let the Supervisor or Manager on duty know.

If they are unable to resolve matters to your satisfaction you can raise it with the Manager of the service or the Operations Manager.  Again, if you are not sure who these are, please ask any member of staff.

If you you would like to make a complaint you can contact:

Adult Social Care
Complaints Team
3rd Floor, Civic Centre
Carlisle
CA3 8QG

Telephone: 01228 227140

Email:socialcare.complaints@cumbriacc.gov.uk

If you have any comments about a Cumbria Care Service you can contact Care Quality Commission (CQC), however they cannot investigate specific complaints.  Contact details for the CQC are:

Care Quality Commission
CQC National Correspondence
PO Box 1258
Newcastle upon Tyne
NE99 5AU

Telephone: 03000 616161

Email: enquiries@cqc.org.uk

Website: http://www.cqc.org.uk/

If you feel you need someone to help you make your views known, you can ask a relative or friend to help you.  Alternatively, you can ask an advocate to support you.  Further details about advocacy services can be found at http://www.cumbria.gov.uk/adultsocialcare/rights/advocacy1.asp