Customer care

Our intention is to provide our customers with a quality service that matches, or betters, their requirements.  We aim for customer satisfaction through recruitment and training of caring and skilled staff supported by policies and procedures.

Here are further details of the arrangements we have in place to ensure customer care.

• customer care charter - our commitment to our customers;
• treating you with courtesy and respect;
• keeping you informed;
• listening to you; 
• compliments, comments and complaints procedure;
• your right to confidentiality; and
• your safety.

Use the links on the left hand side for more information on any of these.