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Community Engagement

School pupils talking to councillor
School children talking to a councillor

Successful community engagement means that our communities believe they can influence what happened in their communities and encourages participation in community life.  For us this means:

  • Improved communication with and within communities through community events. We organise a large number of community events to support community engagement and influence. This includes neighbourhood forums and drop in events  across Cumbria and many techniques to ensure our approaches are inclusive and attractive to residents of all ages
  • Improved customer service access & interaction with local people
  • Responding effectively to community concerns 
  • Helping people and organisations work together and influence local decisions. Cumbria has effective procedures and practices to ensure we work effectively with communities. These are outlined in Cumbria’s Community Engagement Framework 'Listening and Learning'. A large number of examples of good practice are available
  • Actively communicating with colleagues, partners and community members Our performance is regularly reported as part of important Local Area Agreement targets.

Through these activities we can build trust within communities.

Community engagement framework  

Community engagement charter