Do you have a compliment, comment or complaint?

We are committed to putting the customer at the heart of everything we do.

Cumbria County Council is committed to providing high quality services. Your feedback is essential to this and we welcome all compliments, comments and complaints. These help us to review and improve our services so that we can provide the best possible services for our customers.

Our Customer Services promises are to;

• make it easy for customers.

• treat people with dignity and respect.

• take responsibility.

• use customer feedback to improve our services.

We have recently revised our Corporate Complaints Process to provide a better service for our customers.