Local Links - An Overview

In Feb 2008 Cumbria County Council together with the county’s six district councils, the Lake District National Park, the Police and the Primary Care Trust all got together and agreed to work in partnership to deliver a seamless approach to customer services across Cumbria – putting the customer firmly at the heart of what we do. 

The key outcomes were:

• Developing and delivering face to face one stop shops covering all of Cumbria’s main population
• Developing a countywide Customer Services Managers Group
• Developing and signing up common ‘shared’ Customer Service Standards
• Developing and using shared community profiles as the base for developing services
• Look at opportunities around shared telephony  

Find out the progress of two of our Local Links centres - Alston and Wigton - with our video report. 

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