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24/1/2012 - Annual survey for care service users in Cumbria

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Cumbria County Council is to undertake its annual survey of adult social care in the county next week.

The aim of the survey is to build a picture of the experiences of adult social care service users and help improve the service offered in both the county and nationally too. The survey will involve people receiving all types of services - both in the community and in residential care.  A version will also be provided for people with learning disabilities.

The survey will ask users about how the quality of their lives has been affected by the services or support they have received. The main purpose of the survey, which is carried out by all local authorities across the country, is to provide assured, benchmarked local data for adult social care. It will be sent to around 1700 people who were in receipt of services or support on 30 September 2011 and will be accompanied by guidance on how to complete it.

If people require help to complete their survey they should ask a friend, relative or advocate – alternatively they can arrange to complete it by phone. Staff from adult social care or anybody else paid to provide support or care should not assist in the process. This helps ensure the views recorded are those of the individual receiving care. People in residential care can ask staff in their care home for assistance if there is no other alternative.

Alternative formats will be produced on request.

Councillor James Airey, Cabinet member for Adult Social Care, said:

"Cumbria County Council is committed to providing high quality and excellent value services to those individuals in need of social care within Cumbria. This national survey is an important mechanism to enable us to consult with our service users and make sure we continue to provide the types of care that they need. It also enables us to benchmark Cumbrian services with the rest of the UK. I look forward to seeing how we compare.”


Media enquiries to communications adviser Nick Wright on 01228 226602