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PLEASE BE AWARE we are experiencing a high volume of calls at the present time and we are also undergoing major changes to our service.   Although we are doing our very best to answer calls, it is likely that you will get through to the answer machine message.

To enable us to speak with you as quickly as possible our top tips would be 

  • Leave a message rather than calling over and over otherwise we donít know youíve been in touch and will just take longer for you to receive our help.
  • If you leave a message please only leave one and then give sufficient time for us to get back in touch (we would suggest 24 hours).  If you leave multiple messages we have more to listen to which results in lost time we could be spending with you providing assistance.


We would like to express our sincere apologies in this regard but we are working towards rectifying the situation as quickly as possible.


Thank you,Cumbria Registration Service


Registration Offices within Cumbria

Cumbria Registration Service has operated as a single Registration District since December 1st 2011.  The Register Office for Cumbria is based at Kendal, although there are Registration Offices situated in larger towns throughout the county.

What this means for those needing to register a birth or death that has occurred anywhere in Cumbria, is that they can register it at any of the registration offices within the county and receive the relevant documentation and certificates the same day.  We anticipate that this change will greatly benefit those who need to use our services.

All our offices run on an appointment only basis, therefore please ensure that you have booked an appointment before attending the office.  We cannot guarantee that customers who arrive at the office without an appointment will be seen at that time or that day.