Due to a technical problem, 'log a fault' and 'track a fault' are temporarily unavailable. Please use the online fault form to report a fault.
To report a fault by phone, call the Highways Hotline on 0845 609 6609 (answer phone service evenings, weekends and public holidays).
Alternatively, email us at firstname.lastname@example.org
Whilst we carry out regular inspections of the roads in Cumbria for which we are responsible, we welcome reports of problems in your street or on the highway.
The Highways hotline team will take details of your street or highway problem. The fault is then logged onto our database and, if we have sufficient details, our mapping software. Our engineers then visit the reported fault, inspect it and determine the level of response required.
The hotline is manned between the hours of 8.30am and 5pm. Outside of these working hours and on weekends and public holidays, this number will be diverted to an answer phone service. Calls received out of hours will be logged the next working day and you will be called back if requested or if additional information is required.
The level of response to your problem depends on the category that the fault falls into:
Category one defects are those which are dangerous or potentially dangerous and which require prompt attention. These defects are sub-divided into immediate, one working day and five working day categories, depending on their severity and location.
All other defects - For defects which are not considered dangerous the level and speed of response will vary depending on the position of the highway in the hierarchy, the budget available and the scale and location of the defect.
What is considered a dangerous defect?:
Dangerous defects include significant road potholes (those with a depth or more than 100mm), major flood damage and exposed electrical wiring in street light columns.
Help us to locate the fault easily.
When you report a problem it is really helpful if you can provide the following information:
To report a fault by phone, call the Highways Hotline on 0845 609 6609.