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Supporting People Performance Information

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Data Collection

On a Quarterly basis, Providers are required to submit Performance Indicator Workbooks. The information in the workbooks is used to measure Service Performance Indicators (SPI) and Key Performance Indicators (KPI) in the following areas:

  • Availability of bed-spaces in accommodation based services only. (SPI 1)  
  • Utilisation of bed-spaces in accommodation based services or support places in floating support services. (SPI 2)   
  • Throughput or number of people who have used the service in that quarter. (SPI 4)   
  • Outcome of the service i.e. what percentage of service users move on successfully from short term accommodation based services or what percentage of service users remain independent in long term or floating support services. (KPI1 and KPI2)       

We also measure and monitor where individuals move on to when they leave the service, as well as the number of people who have been evicted or abandoned their tenancies.

 

Performance Targets

Supporting People report to Commissioning Body on the Performance of all services. On an annual basis targets are set based on National Performance Indicators (NPI) 141 & 142 & Service Provider Indicators (SPI). In 2010 - 2011, each scheme was given an individual NPI target.  The Countywide targets and actuals for 2010 - 2011, 2009 - 2010 are as follows:

2010 - 2011 Performance Targets

The Countywide target & actuals for National Performance Indicators (NPI) 141 & 142 for 2010 - 2011 are;

  • NPI 141 - (Short Term Services - Service Users who have moved on in a planned way from temporary living arrangements) Target - 80% & Actual 84.74%
  • NPI 142 - (Long Term Services, including Floating Support - Service Users who are supported to establish and maintain independent living) Target - 99% & Actual 98.3%
  • SPI 1  - Availability is 95%
  • SPI 2 & 2A  - Utilisation is 90%
  • SPI 3  - Staffing is 90%
  • SPI 4  - Throughput is 90%

2009 - 2010 Performance Targets

The Countywide target & actuals for National Performance Indicators (NPI) 141 & 142 for 2009 - 2010 were;

  • NPI 141 - (Short Term Services - Service Users who have moved on in a planned way from temporary living arrangements) Target - 69% & Actual - 77.23%
  • NPI 142 - (Long Term Services, including Floating Support - Service Users who are supported to establish and maintain independent living) Target - 98.3% & Actual - 97.89%
  • SPI 1  - Availability is 95%
  • SPI 2 & 2A  - Utilisation is 90%
  • SPI 3  - Staffing is 90%
  • SPI 4  - Throughput is 90%

2011 - 2012 - Supporting People are revising the Performance Indicators for this financial year.  However, Providers will be required to submit quarterly Performance Indicator Workbooks until further notice