• For consumers we offer advice on your rights and how to complain   
• For business there is trade advice, the ability to get licences, new-start information and our calibration service  
• For farmers, keepers, and transporters of livestock there are details of activities requiring registration and external links to information on livestock movement and identification and animal health & welfare   
• And for schools there is access to a comprehensive range of information and teaching resources

Christmas and New Year Opening Hours

Our offices will be closed from 4:00pm on Wednesday 24 December 2014 until 9:00am on Friday 2 January 2015.

Consumers or Businesses requiring consumer related advice:

Unfortunately we are no longer able to deal with email consumer related enquiries.  Please contact the Citizens Advice consumer service, who are our first point of contact for all initial consumer and business enquiries using the link below:-

https://ssl.datamotion.com/form.aspx?co=3438&frm=citacomplainform&to=flare.fromforms

Alternatively, if you would like to speak to an adviser you can call them on 03454 04 05 06.

Cumbria Trading Standards works in partnership with the Citizens Advice consumer service who will be offering a normal service on Monday 29 and Tuesday 30 December 2014 and from 9:00am til 1:00pm on Wednesday 31 December 2014.  For free, confidential and impartial advice on consumer issues for consumers and businesses please contact 03454 04 05 06 or visit www.adviceguide.org.uk

Businesses requiring trade advice

Any enquiries sent to trading.standards@cumbria.gov.uk will receive a response within 5 working days however, there will be a delay over the Christmas break as our offices will be closed from 4:00pm Wednesday 24 December 2014 until 9:00am Friday 2 January 2015.

If it is an urgent matter please contact us on 01539 713594 and leave a message but note our revised opening times above.  If the details you have sent us are for information only, these will be passed onto the relevant officer.

Cumbria Trading Standards