Adoption Mailbox Service

Our adoption mailbox service is a confidential and secure way of exchanging information between the birth family and adoptive family.  Cumbria has a dedicated and experienced mailbox co-ordinator who is able to offer advice and support.

The service offers:

  • Managing the system of exchanges for all children with post adoption agreements.

  • Opening and checking of correspondence to identify support needs, ensure confidentiality and check that the terms of the agreement are being met.

  • Support in writing letters can be arranged.

  • Mediation with all parties to ensure that what is agreed meets the child's needs.

  • Reviews of mailbox agreements, (post adoption only) if appropriate.

  • Setting up new agreements post adoption, only if appropriate.

  • Support and advice around social networking issues.

If you have a query regarding our mailbox service or would like some support you can contact our duty line on: 0303 333 1216 or email: adoptionsupportteam@cumbria.gov.uk