Cumbria Information Advice and Support Service - How to get support

How to get support

You can contact us to ask for support by:

• telephoning our helpline numbers

• emailing us

• writing to us at our office addresses

• leaving a message on our confidential 24 hour answering machine

See our contact details

We aim to speak at length with all those who contact us within 3 working days, although this can be longer in periods of high demand or staff absence.

On your first contact, your details will be taken by an Information, Advice and Support (IAS) Service Co-ordinator, who can call you back. This means that we bear the cost of what could be a lengthy telephone conversation. The IAS Service Co-ordinator will listen to your concerns and discuss your situation with you. They will then provide you with information and advice as to the most helpful options. We have access to leaflets written specially for parents, and we can also suggest other agencies or organisations which might be useful for you to contact. The IAS Service Co-ordinator will not do anything or discuss your child with anyone without your permission. All IAS Service staff and volunteers are bound by our strict confidentiality policy.

If the IAS Service Co-ordinator feels it would be helpful, face-to-face support may be offered. This support could be provided by the IAS Service Co-ordinator or a trained volunteer.