Coronavirus (COVID-19) latest information

Information about Contact Tracing

Contact tracing involves identifying and contacting anyone who has been in contact with someone who has tested positive for COVID-19. These contacts are then given advice about what action they should take to self-isolate and prevent further infection spread. In Cumbria we have developed a local approach to contact tracing to work alongside the national NHS Test and Trace system.

People should call NHS Test and Trace on 119 if they develop COVID-19 symptoms. 

  • high temperature - this means you feel hot to touch on your chest or back 
  • new, continuous cough (New: means a cough they've not had before, or if they usually have a cough, it has got worse, Continuous: means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours)
  • loss or change to your sense of smell or taste 


  • They are informed they have tested positive for COVID-19.

The general public cannot contact the local Cumbria contact tracing team directly.

We understand that it can be difficult to navigate all of the information and to be clear about next steps. For further information about Covid-19 please navigate to the NHS website.

Cumbria's contact tracing team involves professionals from Cumbria County Council, District Councils and the local NHS. The people involved have experience in contact tracing.

The national NHS Test and Trace system operates across three tiers. At Tier 3 people who have COVID-19 symptoms call 119 and they will be offered initial advice to self-isolate and to access testing. 

Positive cases will then be escalated to Tier 2, which is a team of 3000 clinical and public health trained contact tracers, who will follow up positive cases, identify contacts, and get in touch with contacts to advise them to self-isolate as well. Tier 2 will also identify where cases and contacts may be particularly complex or have particularly important consequences.

These will be escalated to Tier 1 for further response and outbreak control. Tier 1 combines Regional Public Health England teams and Cumbria's local contact tracing team.

Any situations which are escalated from NHS Test and Trace (Tier 2) to the local system (Tier 1) will be triaged by a joint Incident Management Hub to determine the appropriate course of action based on the specific circumstances. This will involve contact tracing and advising individuals, but may also result in decisions to temporarily close, or partially close buildings, such as schools or health care settings, that are experiencing outbreaks.

It will also be possible for schools, care homes and health care settings to report outbreaks, or suspected outbreaks, direct to the local team for action, without going through the NHS Test and Trace system.

All activity will be managed via a central online system that has been developed for use by the local partners involved. 

An outbreak is defined as an incident in which two or more people experiencing COVID-19 are linked in time or place.

The public are also being warned to be aware of scams, where people claiming to be contact tracers ask for payments or personal details while claiming an individual has had contact with a confirmed COVID-19 case. Frequently these are happening via social media.

If people are contacted by genuine contact tracers this will happen by phone or email. The contact tracer will identify themselves and the organisation they work for. If a caller claims to be from NHS Test and Trace and people are suspicious they can verify a call is genuine by hanging up and calling 119 themselves. If the caller is from a local council or the local NHS, this organisation can be contacted directly should people wish to verify their identity. If they contact via email, their email address will end in either '' or ''. 

Genuine contact tracers will never:

  • Ask you to dial a premium rate number to speak to us (for example, those starting 09 or 087)
  • Ask you to make any form of payment
  • Ask for any details about your bank account
  • Ask for your social media identities or login details, or those of your contacts
  • Ask you for any passwords or PINs, or ask you to set up any passwords or PINs over the phone
  • Ask you to purchase a product
  • Ask you to download any software to your device or ask you to hand over control of your PC, smartphone or tablet
  • Ask you to access any website that does not belong to the Government or NHS

Protect yourself and others

To protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least a metre away from people not in your household

If you are feeling unwell, get a test and do not leave home for at least 10 days.

Read more about what you can and cannot do.

The most common symptoms of coronavirus (COVID-19) are recent onset of:

  • a new continuous cough
  • a fever
  • loss/change to your normal sense of smell or taste

For most people, coronavirus (COVID-19) will be a mild illness.

If you have symptoms of COVID-19 however mild, you must self-isolate for at least 10 days from when your symptoms started. You should arrange to have a test to see if you have COVID-19 - go to testing to arrange. Do not go to a GP surgery, pharmacy or hospital.

If you are not experiencing symptoms but have tested positive for COVID-19 you also must self-isolate for at least 10 days, starting from the day the test was taken. If you develop symptoms during this isolation period, you must restart your 10 day isolation from the day you develop symptoms.

If you live with others, all other household members must stay at home and not leave the house for 10 days. The 10 day period starts from the day when the first person in the household became ill or if they do not have symptoms, from the day their test was taken. If anyone else in the household starts displaying symptoms, they must stay at home for at least 10 days from when their symptoms appear, regardless of what day they are on in their original 10 day isolation period. 

Read the guidance in full - Stay at home guidance for households with possible coronavirus (COVID-19) infection.

Taxi operators provide an essential service to the public and under current government guidelines can continue to operate. This note sets out the advice from Cumbria County Council's Public Health team on how best to keep drivers and customers safe.

Key points

  • Ask if your customers have symptoms or have had contact with someone who has symptoms in the last 10 days. If they have, don't allow them to enter the vehicle
  • Wear a mask or face covering when there are customers in the vehicle
  • Encourage customers to wear a mask or face covering in the vehicle
  • Keep contact with customers and their luggage to a minimum
  • Regularly wash or sanitise your hands
  • Keep the vehicle well ventilated with fresh air
  • Wipe down and disinfect the vehicle after each customer, focusing particularly on touch points like door handles and seat belts.

Full guidance for taxi operators (PDF 165KB)

Further information and guidance

Coronavirus (COVID-19): guidance and support - Find information on coronavirus, including guidance, support, announcements and statistics.

Staying alert and safe (social distancing) - The most important thing we can do is to stay alert, control the virus, and in doing so, save lives.

Coronavirus outbreak FAQs: what you can and can't do - Frequently asked questions on what you can and can't do during the coronavirus outbreak.

Information about Covid-19 in North Cumbria - NHS North Cumbria CCG website provides details on testing sites, vaccines, FAQs, videos and more.

    Easy read guides to help you stay safe and well - Mencap provide easy read information about how to keep safe and well during the coronavirus outbreak.

    There are three simple actions we must all do to keep on protecting each other

    • Wash hands - keep washing your hands regularly
    • Cover face - wear a face covering in enclosed spaces
    • Make space - stay at least 2 metres apart - or 1 metre with a face covering or other precautions.