Cumbria Care - how we are supporting safe visits

Every effort is made to keep this information up to date but due to the evolving nature of the pandemic and local restrictions changes may be made at short notice to protect vulnerable residents, staff and visitors.

We recognise how important it is for the wellbeing of residents to be able to keep close links to family and friends. Throughout the crisis we have been adapting to the situation to provide that vital link to family while ensuring everyone's safety.

Our staff have embraced using technology to help residents to keep in contact with their families and regular video calls have provided essential contact as well as helping residents see more of family life they may not have been able to with in-person visits. More traditional methods of communication have also been welcomed, with letters and postcards bringing a very welcome boost. 

We understand technology is no match for interaction in person however, so we are doing all we can to facilitate in person visits while maintaining safety at all times. Whenever the weather allows outdoor visiting provides a great opportunity for people to meet safely. These prearranged visits have allowed residents to see their family members in person while keeping a safe distance.

Each home also has an indoor visiting room which can allow for covid safe visiting with screens to allow visitors to meet. The opportunity to be close with family members has been thoroughly welcomed and so we are also facilitating handholding visits, in line with government guidance after testing and whilst wearing PPE. 

At the end of someone's life, visits can be even more important. Compassionate visits can be arranged for loved ones to be able to say goodbye properly. 

Learn more about our current visiting policy (PDF 334KB).