Cumbria Fire and Rescue Service - performance and transparency

We want to get your thoughts on the way we share our Performance Information. 

This year we have identified that we need to review how we share Cumbria Fire and Rescue Service publications most effectively. We want to take into account the changing needs of our communities and new ways of delivering our services as we deal with the global pandemic.

Have your say

We encourage you to take this opportunity to have your say and share your views.

The survey closes at 12pm on Monday 11 January.

Performance information

The service regularly monitors performance against the Corporate Plan and Cumbria Fire and Rescue Service Service Plan.  The performance information provided is regularly updated to show how we are performing. Performance at a local level is provided for each station.

1st Appliance Speedometer Graphics Combined Q2 2020-21 800 X 301

Cumbria Fire and Rescue Service aim to have first appliances reach 80% of all primary building fires within 10 minutes, and 80% reach all other incidents within 15 minutes.

Missed Availability Information (PDF 400KB)

The following link will take you to the area where performance information may be accessed for each Cumbria Fire and Rescue Service fire station.

Station Performance

HMICFRS purpose

To promote improvements in policing and fire and rescue services to make everyone safer.


HMICFRS independently assesses the effectiveness and efficiency of police forces and fire and rescue services - in the public interest.

In preparing their reports, they ask the questions that citizens would ask, and publish the answers in accessible form, using their expertise to interpret the evidence and make recommendations for improvement.

They provide authoritative information to allow the public to compare the performance of their fire and rescue services against others. Their evidence is used to drive improvements in the services provided to the public.

Cumbria Fire and Rescue Service was inspected in June 2019 and has been judged as 'good' in relation to how effective it is about keeping people safe and also judged as 'good' in relation to how efficient the Service is. It was rated as 'requires improvement' for how well it looks after its people. In total, the Inspectorate looked at 11 key areas and have graded the Service as good in 8 of those areas and requiring improvement in 3. Full inspection report (PDF 826KB).

The following reports summarise the feedback received from Cumbria Fire and Rescue Service staff following the recent staff survey's:

Staff survey report 2018 (PDF 3MB)

On-call staff survey report 2017 (PDF 4MB)

The links below provide our key financial information and information under the transparency agenda.