Cumbria Outdoors - planning your visit

Here you can find all the relevant documents to help you plan your visit to Cumbria Outdoors.

Once we have received your completed Booking Form, we will raise an invoice for the £ 100 holding fee to confirm your reservation. At this stage, we will post you a confirmation letter and receipt, together with all the relevant documents you need for your stay - including consent forms, kit lists, room plans and directions. Copies of all the pre-course information can be found below.

If we have not already done this prior to this stage, at 16 weeks prior to your visit, we will contact you to discuss your exact programme requirements and work with the delivery team to design your programme of activities to meet your group's aims and objectives. The programme and costing is then sent to you for your agreement. It is at this stage when we will raise an invoice for the £ 25 per person deposit based on your visit numbers.

At 6 weeks prior to your visit - our administration staff will contact you to confirm visiting numbers and programme requirements.

At 2 weeks prior to your visit, our Housekeeping Coordinator will contact you to discuss the groups medical, dietary and allergen requirements, menu details, confirm arrival/departure times, use of on-site tuck shop and request the group summary detail sheet for our records.

At any point before your visit, if you have any queries regarding your stay with us or if there are any significant changes to visiting numbers or medical issues you wish to discuss, please give us a ring in the office 01768 812280 or drop us an email and we will be happy to help.

General housekeeping information for school/educational visit, hostel/private hire group visit:

Key holder responsibilities
We do not have any staff on site after office hours, including overnight. The emergency contact numbers are displayed on the notice boards at all properties. In the event of needing assistance please contact the person who showed you round before other staff.

Public Wi-Fi is available at our Hawse End Centre and Hawse End Cottage, an access code can be provided on request. Wi-Fi is also available at our Fellside Centre the access code is in the centre info file located in the kitchen.

Additional information

  • drying rooms are available for an additional cost - please enquire prior to your visit
  • bedding is provided but please remember to bring your own towels. Upon arrival, your induction host will go through all the important information you need to know, including fire alarms and exits, security measures and practical details including operation of kitchen equipment and extra bedding
  • please note if you are staying at Hawse End Cottage, although it sleeps up to 24 people, the property has only a domestic sized cooker, a standard fridge which has a small freezer compartment. Some groups bring pre-cooked meals which can be reheated alternatively, you may wish to book our catering service. The dining area can comfortably seat 16 people at one time - please advise if your require additional seating/table space.

School group housekeeping information (PDF 192kb)

Self Catering/Hostel housekeeping information (PDF 180kb)

A large part of your time with Cumbria Outdoors will be spent amongst the local fells or on the lake.

Due to the changeable weather in Cumbria, you are likely to become wet!! However, sensible use of the drying rooms will enable you to always have a dry change of clothes.

Each participant will be provided with a set of waterproofs, walking boots, and a day-sack (these items are included in the price).

Specialist equipment for each activity eg climbing helmets, caving equipment, buoyancy aids will be issued as necessary.

Participants wishing to use their own specialist clothing and equipment are welcome to do so, following leader inspection.

Every person participating in adventurous activities is required to complete the following form appropriate to their age:

Parental consent form (under 18) (PDF 843kb)

Medical form (over 18) (PDF 318kb)