Health and Wellbeing Team - Hawcs and Officers

We are a team of staff working within the County Councils Public Health Team. We work on public health initiatives and provide health and wellbeing support across the county. 

The team is made up of Health and Wellbeing Coaches and Health and Wellbeing Officers who are all trained to offer support and guidance through coaching. 

We work with anyone over the age of 16, who want to make positive changes to their life.  

Our primary role is to coach you to improve factors that influence your wellbeing.  This could include improving your social wellbeing, physical health and mental health.

Most of the people we work with have faced a period of crisis or have multiple issues that they need to understand and work through.

Our overall purpose is to help you improve your health and wellbeing.

To do this, we want to get to know you through coaching, to understand and agree what your aspirations and goals are. 

We also want to understand the barriers to achieving these, and the support you can draw upon from your personal resources and those around you. 

We encourage and coach you to:

  • Take action on factors that influence your health and wellbeing - including your lifestyle, relationships, interests and home life
  • Become more independent and resilient
  • Engage with your local communities and social networks.

We ask that you complete an initial contact form. Once we have received this form we will contact you to have a conversation to find out more about you and agree what should happen next. You may be:

  • given information and advice
  • referred to a more appropriate agency
  • offered a face-to-face contact appointment in one of the venues that we work in across the county
  • offered a home visit if appropriate.
  • offered a telephone conversation.

If you do need to speak with a member of the Health and Wellbeing Team you can call the Single Point of Access and request to speak with a Health and Wellbeing Duty worker. 

Allerdale and Copeland - Telephone: 0300 303 3589

Barrow and South Lakes - Telephone: 0300 303 2704

Carlisle and Eden - Telephone: 0300 303 3249

You can meet a member of the Health and Wellbeing Team in the community by calling in at the access points below:


Whitehaven Library
Lowther Street
Whitehaven CA28 7QZ

  • Every Friday 10am to 12pm

St Johns Community Room
Crossfield Road
Crossfield Cleator Moor CA25 5BY

  • Every Friday 2pm to 4pm


Keswick Library
3 Heads Lane
Keswick CA12 5HD

  • Every Wednesday 9.30am to 11.30am

Maryport Library
Lawson Street
Maryport CA15 6ND

  • Every Thursday 10am to 12pm

Wigton Library
High Street Wigton CA7 9NJ

  • Every Friday 9.30am to 12pm

Workington Library
Vulcan Lane
Workington CA14 2ND

  • Every Thursday 10am to 1pm


Carlisle Library
11 Globe Lane 
Carlisle CA3 8NX

  • Every  Wednesday 10am to 12pm
  • Every Thursday 2pm to 4pm
  • Every Friday 10am to 2pm


Penrith Library 
St Andrews Churchyard
Penrith CA11 7YA

  • Every Monday 3pm to 4.30pm

South Lakes

Ulverston Library
Kings Road
Ulverston LA12 0BT

  • Every Tuesday 2pm to 5pm

Grange-Over-Sands Library
Grange Fell Road
Grange-Over-Sands LA11 6BQ

  • Frist Friday every month 9.30am to 12.30pm

Kendal Library
Kendal LA9 4PY

  • Every Thursday 9.30am to 12.30pm

Barrow-In Furness

Barrow Library
Ramsden Square
Barrow-In-Furness LA14 1LL

  • Every Wednesday 2pm to 4.30pm

Ormsgill Community Centre
Millstone Avenue
Barrow-In-Furness  LA14 4BP

  • Every Thursday 9.30 to 12pm

Women's Community Matters
Nan Tait Centre
Abbey Road

  • Every Monday 10am to 12pm

Our first conversation will be to get some basic information such as:

  • what you would like to change and what are you goals
  • who is already involved in your life
  • what support is already in place
  • how ready you feel to make those changes and what could we do to help?

Whilst working with your Health and Wellbeing Coach (HAWC) you can expect the following: 

  • help and support to improve your overall health and wellbeing 
  • support to enable you to achieve what is important to you
  • at times being challenged to think about things differently
  • attend meetings as required and let you know if they will be late
  • the HAWC will support you as long as we are working towards a goal
  • encouragement to access my local community, become more active and improve my lifestyle and independence 
  • provide 'tools' to help you make positive changes to your life 
  • help to manage risk
  • A willing and open mind
  • An enthusiasm to look at things differently
  • For me to take the lead in achieving my goals
  • To keep planned appointments and understand that my support may come to an end if I do not do this
  • The understanding that they will not do things for me
  • Honest communication and provide all relevant information we need to help you