Registering a death

Temporary arrangements for the Registration of deaths in Cumbria during the COVID-19 outbreak

Cumbria Registration Service will no longer provide facilities for face-to-face registration with immediate effect

It will be possible for information for a death or stillbirth only to be registered by telephone.

During this emergency period, documents such as the Medical Certificate of Cause of Death are to be completed as normal by the appropriate medical professional.  It is hoped these will mostly be scanned (or photographed) and emailed directly to us with details of the next of kin and their telephone contact details.

One of our officers will then contact you within 48 hours to do the telephone registration.  This will remove the necessity for documents to be posted or hand delivered by personal attendance at a register office or elsewhere. 

If however you receive a paper copy Medical Certificate of Cause of Death from the Medical Professional, please pass this to your Funeral Director who will drop this at our local office or you can also post it through the door of our Registration Offices for action.  Our office details are shown below.  

We will need the next of kin or informants details and a telephone number clearly written on the envelope.

If you have any problems or concerns please contact us on our usual number 0300 303 2472 so we may support you.

It is possible that family members, or others eligible to act as informant, may be ill or otherwise prevented from registering the death. A funeral director can act as informant, and can supply the information for the registration by telephone.  The provision for a funeral director to act as a qualified informant is in addition to the normal list of qualified informants. Where possible a relative should still act as informant to enable a full and accurate registration to take place.  A funeral director can only act as informant with the agreement of the deceased's family.  Funeral directors are not obliged to act as an informant. 

A death registration informant template (PDF 70KB) is provided for the informant so they may collect the necessary information to be supplied to the registrar.  The template may be particularly useful if the proposed informant is not a close family member. 

Once the registration has been effected, a confirmation email will be sent to the informant.  Following registration, the necessary certificates for burial or cremation will be issued electronically to the funeral director by scan (or photographed) and emailed.  This process will reduce the necessity for documents to be posted or hand delivered by personal attendance at a register office or elsewhere, and remove the necessity for our Registration Officers to make face-to-face contact with customers therefore reducing the risk of spreading the infection in line with government guidance.

We appreciate this process may not be as smooth as our current service, and we would ask you to bear with us during this time, especially in the early days as we find our feet. With grateful thanks from the Registration Team. 

Our current office locations

Barrow Registration Office
Nan Tait Centre
Abbey Road
Barrow In Furness
LA14 1LG

Kendal Registration Office
County Offices
Busher Walk
Kendal
LA9 4RQ

Whitehaven Registration Office
Whitehaven Library
Lowther Street
Whitehaven
CA28 7QZ

Carlisle Registration Office
Lady Gillford`s House
Petteril Bank Road
Carlisle
CA1 3AJ