Registering a death

Appointments to register a death or still-birth

Government changed the law at the start of the COVID-19 emergency so that bereaved families could register a death on the telephone.

This has worked very well, allowing a much quicker service to bereaved families.  To keep you and our teams safe we will continue to register deaths in this way.

We believe by only allowing appointments for those who need to attend by law, it will half the number of people coming in to registration offices, which means it reduces the risk of cross infection.

The system is working well and in such a large county means people can register from home rather than travelling to an office.

We will keep this website up to date on how to register a death or still-birth


How to register a death or still-birth:

  • information for a death or still-birth can only be registered by telephone
  • documents such as the Medical Certificate of Cause of Death should be completed as normal by the appropriate medical professional.  These are scanned and emailed directly to us with details of the next of kin and their telephone contact details.
  • one of our officers will then contact you to do the telephone registration.  This means that documents won't need to be posted or hand delivered to the register office. 
  • if you receive a paper copy Medical Certificate of Cause of Death from the medical professional in the first instance please ask them to send it directly to us with details of the next of kin.  If this isn't possible please pass it to your Funeral Director who will drop this at our local office for action.   
  • we will need the next of kin or the person registering the death details and a telephone number clearly provided with the Medical Certificate of Cause of Death
  • if you have any problems or concerns please contact us on our usual number 0300 303 2472 so we may support you
  • if family members, or others who can register the death, are ill or can't register the death, a funeral director can now register the death, and can supply the information for the registration by telephone.  Where possible a relative should still register the death to make sure a full and accurate registration takes place.  A funeral director can only register the death with the agreement of the family. 
  • death registration informant template (PDF 70KB) is provided for the person registering the death so they can collect the information needed to be sent to the registrar.  The template may be particularly useful if the person registering the death isn't a close family member. 
  • once the registration has been completed a confirmation email will be sent.  The email will confirm details of what happens next, confirmation of Tell Us Once and when you can expect to receive any death certificates ordered at the time of registration
  • certificates are ordered during the telephone call to register the death.  Please have a payment card to hand.  If you don't have a payment card let the Registrar know so they can discuss how you can get your certificates
  • following registration, the certificates for burial or cremation will be sent electronically to the funeral director by scan (or photographed) and emailed.  This process means that documents don't need to be posted or hand delivered to a register office and our Registration Officers don't have to have face-to-face contact with customers, so reducing the risk of spreading the infection in line with government guidance.

The Registration Team thank you for your continued understanding and support.

Our current office locations

Please remember none of our offices are open for walk in enquiries. 

If you have any concerns or questions please speak to your Funeral Director for advice or contact the Registration Service on 0300 303 2472 so we may advise and support you.

Barrow Registration Office
Nan Tait Centre
Abbey Road
Barrow In Furness
LA14 1LG

Kendal Registration Office
County Offices
Busher Walk

Whitehaven Registration Office
Whitehaven Library
Lowther Street
CA28 7QZ

Carlisle Registration Office
Lady Gillford`s House
Petteril Bank Road

Penrith Registration Office
St Andrews Churchyard
CA11 7YA