Registering a Stillbirth

Central government recently announced that the Registration Service can start to do appointments again, but only when it is safe to do so.

We are working very hard at the moment getting our offices ready and changing how we will work with our customers and communities.  Keeping you and our team safe is our top priority.

We are taking things step by step and as soon as we can, we will gradually start to take appointments and bookings again.

Some of the things we are going to do:

  • Screens at all reception desks and office desks to protect you and our team
  • Masks and gloves for staff  
  • Organising thorough cleaning of each office every day
  • Sourcing stocks of local cleaning materials so the team can clean between each customer appointment
  • Washing our hands more often and always between appointments
  • Hand sanitizer units in place in all offices for you and our team
  • New ways of working to reduce the time we spend with you to a minimum 
  • New ways of working to avoid handling cash wherever possible
  • Up to date signs with advice on how to stay safe in our buildings

We want to do all this but still give you the best customer experience possible.  The safety of you and our team is our top priority, and whilst we hope to reopen as soon as it is safe to do so, we thank you for your continued patience whilst we get everything in place.

Our telephone lines are busy so please visit this web page to keep up to date.

Specific service information:


Death or Still-birth

Notice of Intent for Marriage or Civil Partnership



Corrections and Re-registrations

Appointments to register a death or still-birth

Government changed the law at the start of the COVID-19 emergency so that bereaved families could register a death on the telephone.

This has worked very well, allowing a much quicker service to bereaved families.  To keep you and our teams safe we will continue to register deaths in this way.

We believe by only allowing appointments for those who need to attend by law, it will half the number of people coming in to registration offices, which means it reduces the risk of cross infection.

The system is working well and in such a large county means people can register from home rather than travelling to an office.

We will keep this website up to date on how to register a death or still-birth


How to register a death or still-birth:

  • information for a death or still-birth can only be registered by telephone
  • documents such as the Medical Certificate of Cause of Death should be completed as normal by the appropriate medical professional.  These are mostly scanned (or photographed) and emailed directly to us with details of the next of kin and their telephone contact details.
  • one of our officers will then contact you within 48 hours to do the telephone registration.  This means that documents won't need to be posted or hand delivered to the register office. 
  • if you receive a paper copy Medical Certificate of Cause of Death from the medical professional, please pass this to your Funeral Director who will drop this at our local office or you can also post it through the door of our Registration Offices for action.  Our office details are shown below.  
  • we will need the next of kin or the person registering the death details and a telephone number clearly written on the envelope
  • if you have any problems or concerns please contact us on our usual number 0300 303 2472 so we may support you
  • if family members, or others who can register the death, are ill or can't register the death, a funeral director can now register the death, and can supply the information for the registration by telephone.  Where possible a relative should still register the death to make sure a full and accurate registration takes place.  A funeral director can only register the death with the agreement of the family. 
  • death registration informant template (PDF 70KB) is provided for the person registering the death so they can collect the information needed to be sent to the registrar.  The template may be particularly useful if the person registering the death isn't a close family member. 
  • once the registration has been completed a confirmation email will be sent.  The email will confirm details of what happens next, confirmation of Tell Us Once and when you can expect to receive any death certificates ordered at the time of registration
  • certificates are ordered during the telephone call to register the death.  Please have a payment card to hand.  If you don't have a payment card let the Registrar know so they can discuss how you can get your certificates
  • following registration, the certificates for burial or cremation will be sent electronically to the funeral director by scan (or photographed) and emailed.  This process means that documents don't need to be posted or hand delivered to a register office and our Registration Officers don't have to have face-to-face contact with customers, so reducing the risk of spreading the infection in line with government guidance.

The Registration Team thank you for your continued understanding and support.

Our current office locations

Please remember none of our offices are open for walk in enquiries. 

If you have any concerns or questions please speak to your Funeral Director for advice or contact the Registration Service on 0300 303 2472 so we may advise and support you.

Barrow Registration Office
Nan Tait Centre
Abbey Road
Barrow In Furness
LA14 1LG

Kendal Registration Office
County Offices
Busher Walk

Whitehaven Registration Office
Whitehaven Library
Lowther Street
CA28 7QZ

Carlisle Registration Office
Lady Gillford`s House
Petteril Bank Road

Penrith Registration Office
St Andrews Churchyard
CA11 7YA

We understand that it can be very daunting to have to face registering a stillbirth. 

A stillborn baby is legally defined as a baby born after the 24th week of pregnancy, who did not at any time after being born breathe, or show any other signs of life.

When a child is stillborn, the doctor or midwife who was present at the birth or examined the baby will issue a medical certificate of stillbirth. This certificate will be required when you attend the register office.

To arrange an appointment please telephone 0300 303 2472. Calls will be answered Monday to Thursday 9am to 5pm and Friday 9am to 4.30pm.

A stillbirth can only be registered in the district where the event took place. 

If the stillbirth took place in Cumbria please book an appointment as follows: 

1 Telephone

Call: 0300 303 2472

Calls will be answered Monday to Thursday 9am to 5pm and Friday 9am to 4.30pm

Due to high call volumes we recommend booking online if you are able to do so.

2 In Person

We would discourage clients from calling at the office to make an appointment as our staff will be engaged with clients.  This may result in a lengthy wait until someone is able to make an appointment for you.  This is unlikely to be for the same day.  If you wish to do so our service points are listed here:

Cumbria Registration Service Points


Stillbirths in England and Wales should normally be registered within 42 days of the stillbirth.

Should the stillbirth not be registered within the 42 days, please contact our office on 0300 303 2472 and we will support and guide you through the process. 

Any stillbirths registered after 12 months will need to be authorised by the Registrar General for England and Wales.

A stillbirth must be registered in the district in which it takes place. If it is not possible to attend a registration office within the district then it is possible to register at a more convenient registration office by means of a legal declaration. This may delay the issue of relevant documents for a few days.

Stillbirth registration began on 1st July 1927 to help protect infant life.  It gives parents the opportunity to have their child officially acknowledged and to give him or her names if they wish to.  It is also an important source of historical and statistical information

Parents married to each other
If the parents of the child are married to each other at the time of the stillbirth, either the mother or father may register.

Parents not married to each other
If the parents of the child were not married to each other at the time of the stillbirth, information about the mother of the child will always be included in the register.
Information about the father may only be included in the register in the following circumstances:
·        the mother and father attend the register office and sign the register together
·        either parent can attend the register office with a statutory declaration acknowledging parentage from the other partner
Although the majority of stillbirths are registered by the parents, if it is difficult for them to attend, other people may be able to attend to provide the information. This may often be people in authority from the hospital where the stillbirth took place.

The information detailed below will be required:

* Date and place of stillbirth
* Forename(s) and Surname, if the parents wish to name the child
* Sex of the baby

* Forename(s)
* Surname
* Maiden name (if married)
* Date of birth
* Place of birth (town and county)
* Address of mother at time of stillbirth
* Occupation (at the time of baby's stillbirth or if not employed at that time, last previous employment)
* If married to father at time of stillbirth - date of marriage
* No. of previous children

FATHER  (where these details are to be entered in the register - see note above)
* Forename(s)
* Surname
* Date of birth
* Place of birth (town and county)
* Occupation at time of stillbirth, or if not employed at that time, last previous employment

It is important that the information supplied is accurate as any corrections to the register may be difficult to make later.

Certificate of registration

A certificate of registration will be issued free of charge to the person who registers the stillbirth. This certificate provides proof that the stillbirth has taken place. It includes any names given and the date of the stillbirth.

Certificate for burial or cremation

The registrar will issue a certificate for the burial or cremation of the stillborn child. This certificate would normally be given to the funeral director who was making the arrangements. No funeral for the child can take place without this certificate.


We recommend that each parent/informant brings a form of identification to the registration as this is a legal document and it is essential that the information recorded is correct.

During the registration you will be asked by the registrar to check the information recorded in the register is correct.  It is important that you take the time to ensure you have given the correct information, but also that the registrar has recorded it correctly.

Please note after the registration has been completed and you have signed the document, any applications to correct the entry will incur a charge.

A charge of £ 75 will be made to consider the request at your local registration office or alternatively if the request for a correction has to be made to the General Register Office then a fee of £ 90 will apply.

Payment of this fee does not guarantee the correction will be granted and fees paid will not be refunded if the request is denied.


Fees are set by Parliament and reviewed regularly.

All certificates purchased are Crown Copyright and may not be photocopied.