Cumbria County Council is responsible for administering the English National Concessionary Travel Scheme (ENCTS). The scheme provides free off peak travel on scheduled bus services for older people and people with disabilities.

• ENCTS Passes allow free travel on local buses during off-peak times throughout Cumbria and anywhere in England;

• Off-peak hours are 9:30am until 11:00pm Monday-Friday and all day at weekends and on Bank Holidays.

• Concessionary passengers are issued with a ticket which should show the boarding point and destination requested.  

   If you are issued with a bus ticket in Cumbria which does not correspond to your journey please keep your ticket and ring the ENCTS Assistant with details on 01228 226720.

   If you have a NoWcard and are interested in volunteering as a Mystery Shopper, who check their tickets each time they travel, please ring the ENCTS Assistant"