Concessionary travel bus passes

Validity of Concessionary passes in Cumbria

From Tuesday 1 September the Cumbria scheme returns to normal time restrictions, and on weekdays concessionary passes (except for 24/7 passes) will only be valid for free travel after 9.30am 

Time restrictions do not apply at weekends.

How to apply for a NoWCard during current Coronavirus (COVID-19) restrictions 

6 main libraries re-opened on 10 August, but they are still unable to process NowWard applications or take payment for replaceable passes

To apply you can: 

           Transport Services Team   
           Cumbria County Council   
           Parkhouse Building
           Kingmoor Business Park
           CA6 4SJ

Completed forms should be returned to the above address (this building is not currently open to the public) with evidence listed on the form and must include a recent passport style photograph.


If you are able to, return the form, the evidence and a JPG photograph by email please send to: 

Please note that currently you can request and submit an Older Person's application form up to 2 months before your eligibility date to make sure your pass is received on time.

If you need a replacement card, you can request and pay for a replacement card online or call the Transport Services team on 01228 226720 or 07788 396636 (office hours Monday to Friday)

The English National Concessionary Travel Scheme (ENCTS) provides free off peak travel on scheduled bus services for older people and people with disabilities.

  • ENCTS bus passes allow free travel on local buses during off-peak times throughout Cumbria and anywhere in England
  • off-peak hours are 9.30am to 11pm Monday to Friday and all day at weekends and on bank holidays
  • passengers are issued with a ticket which should show the boarding point and destination requested.  

 If you are issued with a bus ticket in Cumbria which does not show your journey please keep your ticket and telephone 01228 226720 with details.

(If you have a NoWcard and are interested in volunteering as a Mystery Shopper, who check their tickets each time they travel, please telephone 01228 226720)


NoWcard helpline: 0300 123 6737