Help !

 > Can't find what you want ?

> Need more help ?

> Have suggestions how we can improved the information on the public transport pages ?



Whilst we are always looking at ways to make the public transport information easier to both find and understand, we know it is not always possible to find what you need.

If you need extra help or have suggestions how it could be done better, please get in touch  :-



0333 240 69 65 (option 1) {Monday to Friday : 08:00 to 17:00} 



> I cannot find the timetable I want ?

   Go to the timetable page for the whole county and enter the name of the town or village you want details for into the search box, and that will give you a list of timetables for that area

   These notes should help with using the information on that page

> I still cannot find a timetable for the journey I want to make ?

   There may not be a direct bus for the journey, and you will need to change buses, take a train, or walk part of the way.

    Try the traveline Journey Planner (see notes below) which will give suggested travel options

    or ring traveline 0871 200 22 33 (calls cost 12p per minute plus your 'phone company access charge)

    If you do not need immediate information, contact us and we will can offer advice

> I need to plan a difficult journey ?

   Go to the Journey Planner

   Enter points you wish to travel to / from (it will take post codes if you have them)

   There are also "More Options" for whether you want an arrival or departure time; whether you want to use any mode or just buses; and even walking speeds.

   How to use the online Journey Planner

> Can I get information for when my bus will arrive ?

    Details of how Stagecoach bus are running, and will arrive at your stop, an be found on their website.

    There are links from this site at www.cumbria.gov.uk/buses/realtime 

    Help with How to get the information you want from these pages

> I want Fares Information ?

    Some Sample fares can be found here.

    The fares page also has a link to the Stagecoach website which has far more information on their services  

There is no end date on the timetable, and it started some time ago ?

    Unlike rail timetables that run for fixed periods, bus timetables can stay the same for many years - or change every few weeks.

    Operators normally have to give six weeks notice of changes and tell the County Council. Once we know a timetable is changing we put details on our Bus News page

> I have my own website and want to add a link to a timetable ? 

The links on our main pages update every time a timetable changes, so the links break.

We therefore have a page with special links that are updated for each change.

If the one you want is not there, contact us and we will add it. 

> I need to talk to someone ?

   For timetable information ring traveline 0871 200 22 33 (calls costs 12p per minute plus you 'phone company's access charge)

   For other issues 0333 240 69 65 (option 1) {Monday to Friday : 08:30 to 17:00} and ask to speak to the Scheduled Bus Services Officer 

   or e.mail us at public.transport@cumbria.gov.uk and we will  call you back (although this may not be immediately)