Welfare - Health and care

The NHS is here for you

Local health services never stopped helping people and they will continue to be here when you need them. 

There are new measures in place at GP Practices, clinics and hospitals. These include:

  • One-way systems
  • Hand sanitiser
  • Wear face coverings
  • You may be offered a temperature check
  • Social distancing
  • Colour coded areas to reduce the risk of people mixing
  • You may be offered an appointment with your GP or hospital consultant on the phone or on video online, this is to reduce the number of people being seen face to face, where it is appropriate to do so.

The NHS is working hard to ensure emergency and urgent treatments including cancer and specialist mental health services continue.

If you are invited for an appointment please make sure you go, unless you are showing symptoms of COVID-19. Please don't put your health at risk by missing planned care.

If you need urgent support with your mental or physical health you can contact NHS111 online who can direct you to appropriate services.

Please choose wisely and use the most appropriate services for your needs.


If you are an unpaid carer for someone you do not live with you can still visit them in their home to provide care. 

You can continue to provide unpaid childcare support to someone you do not live with if you are in a childcare support bubble.

Find out more on the Gov.uk website.


People who were considered "clinically extremely vulnerable" to COVID-19 were advised to shield during the first lockdown in March. Shielding was difficult for many people, and the government has issued new advice for clinically extremely vulnerable people, based on the local COVID-19 alert level.

Check the local alert level for any postcode

Everyone must follow the basic restrictions for their local area, and the advice makes suggestions on how clinically extremely vulnerable people can further reduce their risk of catching Coronavirus.

  • For Local Covid Alert Level - MEDIUM: strictly observe social distancing, meet others outside where possible, limit unnecessary journeys on public transport and work from home where possible, but you can still go to work and children should still attend school. This is on top of restrictions for everyone to only meet in groups of up to six people.
  • For Local Covid Alert Level - HIGH: reduce the number of different people met outside, avoid travel except for essential journeys, work from home where possible and reduce the number of shopping trips made or go at quieter times of the day. You can still go to work if you cannot work from home because all workplaces should be covid secure, and children should still attend school. This is on top of restrictions for everyone to not meet other households indoors, unless part of a support bubble, and to only meet in groups of up to six people outdoors.
  • For Local Covid Alert Level - VERY HIGH: work from home, in general stay at home as much as possible, and avoid all but essential travel. You should also significantly reduce shopping trips, and if possible use online delivery or ask people in your household, support bubble or volunteers to collect food and medicines. People in these areas are encouraged to still go outside for exercise, and can still go to school and to work if they cannot work from home. We recognise that a small number of individuals may require additional support to follow the guidance at this alert level, if you need support call the Cumbria Support Helpline  on  0800 783 1966

It is important that clinically extremely vulnerable people continue to receive the care and support they need to help them stay safe and well. You should continue to seek support from the NHS for your existing health conditions. If you are told to go to hospital for a routine appointment, then the NHS has measures in place to make sure that it is safe for you to do so.

Go to the Gov.uk website for the latest advice.

Everyone is entitled to live safely without fear of violence or abuse.

If you, or someone you know is suffering from domestic abuse, help is available. Call 101, or report online. Always call 999 in an emergency.

Every year people catch colds, the flu or the winter vomiting bug.

You can do your best to protect yourself by washing your hands, staying at home if you feel unwell and having the flu jab if you are in one of the eligible groups.

You can also make sure you are stocked up with over the counter medicines to ease your symptoms, such as paracetamol and ibuprofen in tablet or drink form, you might find cough remedies helpful. You should also stock up on tissues so you can catch your germs and bin the tissues to avoid the risk of spreading your illness.

Go to the NHS website for more advice and guidance.