Complaints - What if the issue is still not resolved?
If you are still not happy with the decision about your complaint, or you feel we have not answered within a reasonable timescale, you can complain to the Local Government Ombudsman.
The Local Government Ombudsman
PO Box 4771
Coventry
CV4 0EH
T: 0300 061 0614
You need to make your complaint within 12 months of when you first knew about the matter.