Cumbria Fire and Rescue Service - Safety in your home

Safe and Well Visits

Safe and Well Visits are to help people live independently and deal with any potential fire hazards in their homes.

During the visit, we will carry out a home fire safety assessment, where we can help you design a fire escape plan so that you and your family will know how to react and escape if you have a fire.

Our Safe and Well Visit will be a telephone call to you, asking questions about your current household situation and a fire safety assessment. This will help us to find out if there are any potential hazards and vulnerabilities in your home, then we will give you advice about how to keep you and your family Safe and Well.

If it's determined that a face-to-face visit would be more beneficial to your individual circumstances, this can be arranged after the initial phone call assessment.

We may also fit a 10 year powered sealed cell smoke detector free of charge after we have given you the fire safety information.

We will also provide an additional health questionnaire with simple questions on social wellbeing, preventing slips, trips and falls at home, and advice on where to get further support if you want to stop smoking or reduce your alcohol consumption.

You can get further fire safety information by getting in touch with us in the following ways:

If you are from an agency and you are referring an individual to us, please complete the Safe and Well Visit - Agency Referral questionnaire.

Provide feedback from your Safe and Well Visit

Have you had a Safe and Well Visit from Cumbria Fire and Rescue Service? Please complete a survey to provide your feedback

Fire Angel Smoke Alarms

If you have had a Home Fire Safety Check or Safe and Well Visit from Cumbria Fire and Rescue Service and your smoke alarm has stopped working, please contact Fire Angel on 0800 141 2561, from Monday to Friday between 9am and 5pm, or send an email to They will arrange for a replacement smoke alarm to be delivered through the post. You would need to quote the serial and batch number from the back of your defective smoke alarm.


Cumbria Fire and Rescue Service will never ask you for any financial details or for a fee, our service is free!

If you are ever in doubt about the call, hang up the phone and call our freephone number (0800 358 4777) or one of our Fire Stations to confirm whether it was us that called you.

If we do come and visit you, all of our staff are in full uniform and carry photo ID. There will also be a Cumbria Fire and Rescue Service vehicle nearby.